Job: RN Telephone Triage
Location: Fontana, CA
Work Location: Home-based setup within reasonable driving distance of the Fontana call center, with on-site work available
Call Center Address: 17284 Slover Ave, Fontana, CA
Shift: 10:00 AM – 8:30 PM
Pay Rate: Best in the Job Market
Job Summary
We are seeking an experienced Registered Nurse (RN) – Telephone Triage to provide telephone-based clinical assessments, patient guidance, and care coordination. The ideal candidate will have at least one year of ambulatory, emergency department (ED), or inpatient experience, strong computer skills, and hands-on experience using the Epic electronic health record (EHR) system.
Key Responsibilities

• Assess patients’ symptoms and healthcare concerns over the telephone.
• Use clinical judgment and established triage protocols to determine the appropriate level and urgency of care.
• Provide patient education, symptom management guidance, and self-care recommendations within the nursing scope of practice.
• Identify urgent or emergent symptoms and escalate care appropriately.
• Coordinate patient care, referrals, appointments, and follow-up services as needed.
• Document patient assessments, recommendations, and interactions accurately in Epic EHR.
• Communicate effectively with patients, providers, and interdisciplinary healthcare teams.
• Maintain patient confidentiality and follow organizational policies and clinical standards.
• Manage incoming calls efficiently while maintaining patient safety and quality of care.

Required Qualifications

• Current, active Registered Nurse (RN) license applicable to the position.
• Minimum of 1 year of experience in one or more of the following:
  • Ambulatory care
  • Emergency Department (ED)
  • Inpatient nursing
• Hands-on experience using Epic EHR.
• Strong computer skills and comfort navigating electronic systems.
• Excellent telephone communication, patient assessment, and clinical decision-making skills.

• Ability to work the assigned shift of 10:00 AM – 8:30 PM